A formal complaint letter

Dear manager,

I am writing this letter to complain about your "holiday program." I was really disappointed with your ad.

You said that we would have a fantastic vacation with our family, and we didn't! I still remember your promise about luxurious accommodation and services. Unfortunately, we had to pay airport taxes as well as the means of transportation to go to the hotel which was old and uncomfortable. Even worse, no one came to guide us to our rooms. Concerning food, it was awful since we had to eat fish for three days successively! More than this, young children were disappointed by the swimming pool which was empty! Eventually, my mother was ill and she had to spend three days in her room to relax after walking to the beach, which was too far from the hotel, every day. Actually, I feel that we were duped.

I hope that you agree that the holiday was not as advertised, and look forward to receiving compensation.

Yours faithfully,           

Houda Ben Amara       

Third form Arts Sidi Zid

Dear Sir,

My husband and I have recently returned from one of your Golden Group holidays in Tunisia.

We chose this holiday in preference to many others as we were assured both in the brochure and by your agency staff that this particular package catered for retired couples like ourselves.  We understood that our specially organized activities would be run by mature friendly hostesses.  However, on arrival at our destination we were met by a very youthful rep who very curtly told us that there were only two other people on the golden group package and that, as a result, we could join in the activities organized for other groups or fend for ourselves.  Since our tastes do not include hard rock or late-night pub crawl we asked to be moved to another hotel. We were told that if we did this it would have to be at our expense. As a result, we decided to stay where we were and to organize our own entertainment.

Now that we have returned home we feel obliged to draw your attention to our deep dissatisfaction with the service we received. Not only were we deceived by the information in your brochure but we were not properly treated by your staff in the resort.

We hope that this matter will be rectified to our satisfaction in the near future and look forward to hearing from you shortly.

Yours faithfully,